Relevance verified: 2026-05-14
This Privacy Policy explains how FunClub Casino, operated through the website https://funclubcasino-canada.com/, collects, uses, stores, shares, and protects the personal information of users located in Canada. By accessing or using our platform, you acknowledge that you have read and understood the practices described below.
FunClub Casino is committed to handling your personal information responsibly. We operate under casino licence number GLH-OCCHKTW0704112018 and maintain our registered address at 701 W Georgia St, Vancouver, BC V7Y 1C6, Canada. Our privacy practices are guided by applicable Canadian federal and provincial legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where relevant, substantially similar provincial laws such as Alberta’s PIPA and British Columbia’s PIPA.
1. Information We Collect
We collect personal information that is necessary to operate our casino services, verify your identity, process transactions, and meet our regulatory obligations. The categories of data we gather include the following:
1.1 Information You Provide Directly
When you create an account, make a deposit, request a withdrawal, or contact our support team, you supply us with information such as your full legal name, date of birth, residential address, email address, telephone number, and government-issued identification documents. Financial details, including credit or debit card numbers, bank account information, and cryptocurrency wallet addresses (where applicable), are also collected during payment processing.
1.2 Information Collected Automatically
Each time you visit our website or use our services, we automatically record certain technical and behavioural data. This includes your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on each page, clickstream data, and session timestamps. We use cookies and similar tracking technologies to gather this information, as described in our separate Cookie Policy available at https://funclubcasino-canada.com/cookie-policy/.
1.3 Information From Third Parties
We may receive personal data from third-party service providers that assist us with identity verification, fraud prevention, credit checks, and regulatory compliance. Payment processors such as Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency networks (Bitcoin, Tether USDT, Ethereum) may also share transaction-related data with us as part of standard processing procedures.
2. How We Use Your Information
FunClub Casino processes personal data for specific, legitimate purposes that are directly tied to the services we offer. These purposes include:
Account registration, authentication, and ongoing management of your player profile. We use your identity data to verify that you meet the minimum age requirement of 19 years (or the applicable legal age in your province) and to confirm that you are located within a jurisdiction where our services are lawfully available.
Processing deposits and withdrawals through the payment methods supported on our platform, including Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Tether USDT, and Ethereum. Transaction records are maintained for accounting, reconciliation, and audit purposes.
Detecting, investigating, and preventing fraudulent activity, money laundering, and any form of abuse or manipulation of our platform. We employ automated monitoring tools and manual reviews to maintain the integrity of our gaming environment.
Complying with applicable Canadian laws, licence conditions, and requests from regulatory authorities or law enforcement agencies. This includes fulfilling our obligations under Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
Communicating with you about your account status, promotional offers, bonus updates, and service changes. You may opt out of marketing communications at any time by following the unsubscribe instructions included in each message or by contacting our support team.
Supporting responsible gambling measures, including self-exclusion tools and deposit limits, in line with industry standards and the guidance provided by organisations such as GambleAware and Gambling Therapy.
3. Legal Basis for Processing
Under PIPEDA and applicable provincial privacy legislation, we rely on the following grounds to process your personal information:
Consent: Where you have given informed consent for a specific processing activity, such as receiving marketing emails or enabling optional cookies.
Contractual necessity: Where processing is required to fulfil our agreement with you, including the operation of your player account and the execution of financial transactions.
Legal obligation: Where we are required by law to collect, retain, or disclose information, including anti-money laundering reporting and regulatory filings.
Legitimate interest: Where processing serves our reasonable business interests, such as fraud prevention and platform security, provided those interests do not override your privacy rights.
4. Data Sharing and Disclosure
FunClub Casino does not sell your personal information to third parties. We share data only in the following circumstances:
With payment processors and financial institutions that facilitate your deposits and withdrawals. These partners include card networks (Visa, Mastercard), digital wallet providers (Apple Pay, Google Pay), and blockchain networks for cryptocurrency transactions.
With identity verification and fraud prevention service providers that help us comply with Know Your Customer (KYC) and anti-money laundering (AML) requirements.
With game providers and software partners whose products are available on our platform, but only to the extent necessary for game operation and regulatory reporting.
With Canadian regulatory bodies, law enforcement agencies, or courts when disclosure is required by law, court order, or a valid legal process.
With professional advisors, including legal counsel, auditors, and accountants, who are bound by professional obligations of confidentiality.
In connection with a business transfer, merger, acquisition, or sale of assets, where your personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy and to satisfy our legal, regulatory, and contractual obligations. Account data and transaction records are typically retained for a minimum of five years after account closure, in accordance with Canadian anti-money laundering regulations and applicable gaming licence requirements.
When personal data is no longer required, we securely delete or anonymize it using industry-standard methods. Anonymized data that can no longer be linked to an identifiable individual may be retained for analytical and statistical purposes without time limitation.
6. Data Security
Protecting your personal information is a priority for FunClub Casino. We implement a combination of technical, administrative, and physical safeguards to guard against unauthorized access, alteration, disclosure, or destruction of your data. These measures include:
Encryption of data in transit using TLS/SSL protocols across all pages of our website.
Encryption of sensitive data at rest within our databases and storage systems.
Access controls that restrict personal data access to authorized personnel on a need-to-know basis.
Regular security assessments, penetration testing, and vulnerability scanning of our infrastructure.
Staff training on data protection responsibilities and incident response procedures.
While we take every reasonable step to protect your information, no method of electronic transmission or storage is completely secure. In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada (OPC) in accordance with PIPEDA’s breach notification provisions.
7. Your Privacy Rights
As a Canadian user, you have specific rights regarding your personal information under PIPEDA and applicable provincial legislation. These rights include:
Right of Access: You may request a copy of the personal data we hold about you.
Right to Correction: You may ask us to correct or update inaccurate or incomplete personal information.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time, subject to legal or contractual limitations. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Right to Challenge Compliance: You have the right to challenge our compliance with PIPEDA by filing a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, please contact our Privacy Officer using the details provided in Section 12 of this Policy. We will respond to verified requests within 30 days, as required by law. In certain cases, we may need to extend this period, and we will notify you of any such extension along with the reasons for it.
8. International Data Transfers
FunClub Casino primarily stores and processes personal data within Canada. However, some of our service providers and partners may operate in other jurisdictions. When personal information is transferred outside of Canada, we ensure that it receives a comparable level of protection through contractual arrangements, including standard data protection clauses, and by verifying that the receiving jurisdiction provides adequate privacy safeguards.
9. Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar technologies to enhance your browsing experience, analyse website traffic, and deliver relevant content. Detailed information about the types of cookies we use, their purposes, and how you can manage your cookie preferences is available in our Cookie Policy at https://funclubcasino-canada.com/cookie-policy/.
You can control most cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features.
10. Responsible Gambling and Privacy
FunClub Casino is committed to promoting responsible gambling. We collect and process certain data specifically to support responsible gaming measures, including tracking deposit limits, cooling-off periods, and self-exclusion requests. This data is handled with heightened confidentiality and is not used for marketing purposes.
If you choose to use our self-exclusion or limit-setting tools, the related records are retained for the duration of the exclusion period and for a reasonable time afterward to ensure compliance. For further information on responsible gambling support, please visit our dedicated page at https://funclubcasino-canada.com/responsible-gambling/ or contact support organisations such as GambleAware (www.begambleaware.org) and Gambling Therapy (www.gamblingtherapy.org).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. When we make material changes, we will post the revised Policy on this page and, where appropriate, notify you by email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you can reach us through the following channels:
Email: [email protected]
Phone: +1 888 480 1070
Postal Address: 701 W Georgia St, Vancouver, BC V7Y 1C6, Canada
If you are not satisfied with our response to a privacy-related inquiry, you have the right to escalate your concern to the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.