Responsible Gambling

FunClub Casino is committed to providing a safe and enjoyable gaming environment for every player in Canada. We believe that online gambling should remain a form of entertainment, not a source of stress or financial difficulty. Our responsible gambling programme is designed to give you full control over your gaming activity, so you can make informed decisions about how and when you play.

This page outlines the tools, resources, and support services available to help you stay in control. Whether you are a new player or a long-time member, we encourage you to review these options and use them whenever you feel the need.

Our Commitment to Player Safety

At FunClub Casino, player welfare comes first. We operate under licence number GLH-OCCHKTW0704112018 and adhere to strict regulatory standards that govern how we interact with players, handle personal data, and promote responsible play. Our platform is restricted to individuals aged 19 and older in provinces where this is the legal gambling age, and 18 and older in Alberta, Manitoba, and Quebec, in accordance with Canadian provincial legislation.

We actively work to prevent underage gambling by verifying the identity and age of every player during the registration process. If we determine that an account holder is below the legal age, the account will be closed immediately and any deposited funds will be returned.

Recognising Problem Gambling

Problem gambling can develop gradually, and it is not always easy to spot the signs in yourself or someone you know. Below are some questions worth considering:

• Do you spend more time or money on gambling than you originally planned?
• Have you tried to cut back or stop gambling but found it difficult?
• Do you gamble to escape problems, relieve boredom, or cope with negative emotions?
• Have you borrowed money, sold belongings, or neglected bills in order to fund gambling?
• Has your gambling caused tension with family, friends, or colleagues?
• Do you feel restless or irritable when trying to reduce your gambling activity?
• Do you find yourself chasing losses or increasing your bets to experience the same level of excitement?

If you answered yes to any of these questions, it may be time to take a step back and consider using the tools described below or reaching out for professional support.

Responsible Gambling Tools at FunClub Casino

We offer a range of practical tools that give you direct control over your account activity. You can access these features through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your FunClub Casino account. Once a limit is set, you will not be able to deposit more than the specified amount within the chosen time frame. Decreasing a limit takes effect immediately, while any request to increase a limit is subject to a cooling-off period to prevent impulsive decisions.

Loss Limits

Loss limits allow you to cap the total amount you can lose over a specific period. This tool helps ensure that your gaming remains within a budget that is comfortable for you.

Wagering Limits

You can set a maximum amount for total wagers placed within a given time period. This prevents excessive play and helps maintain a balanced approach to gaming.

Session Time Limits and Reality Checks

It is easy to lose track of time while playing. FunClub Casino allows you to set session reminders that notify you after a specified period of play. These reality checks display how long you have been playing and the net result of your session, giving you the opportunity to decide whether to continue or take a break.

Temporary Time-Outs

If you need a short break from gambling, you can activate a time-out on your account. During a time-out period, you will be unable to log in, deposit, or place any wagers. Time-out durations typically range from 24 hours to six weeks. Once the period expires, your account will be reactivated automatically.

Self-Exclusion

For players who need a longer break, FunClub Casino offers a self-exclusion option. Self-exclusion allows you to close your account for a minimum period of six months, with options extending up to five years or permanently. During the exclusion period, you will not receive any promotional materials, and your account will remain inaccessible. To request self-exclusion, contact our support team at [email protected] or call +1 888 480 1070.

Canadian players may also register with provincial self-exclusion programmes. These programmes are operated independently by each province and can restrict your access to both land-based and online gambling platforms within that jurisdiction.

Protecting Minors

Gambling is strictly an adult activity. FunClub Casino takes every reasonable step to prevent anyone under the legal gambling age from accessing our platform. We use identity verification procedures during registration and may request additional documentation at any time.

If you share a device with minors, we strongly recommend using parental control software to block access to gambling websites. The following tools can help:

• Net Nanny (https://www.netnanny.com)
• Qustodio (https://www.qustodio.com)
• Bark (https://www.bark.us)

Parents and guardians should also consider having open conversations with young people about the risks associated with gambling and why it is restricted to adults.

Financial Responsibility

We encourage all players to treat gambling as entertainment and to only play with money they can afford to lose. Here are some practical tips for keeping your spending in check:

• Set a budget before you start playing and stick to it regardless of the outcome.
• Never gamble with money that is allocated for essential expenses such as rent, utilities, or groceries.
• Avoid chasing losses. If you have had an unlucky session, walk away and return another day.
• Keep track of your gambling transactions. FunClub Casino provides a full account history so you can review your deposits, withdrawals, and gameplay at any time.
• Consider setting deposit and loss limits through your account settings.

How Our Games Work

All games offered at FunClub Casino are powered by certified software from reputable providers such as Play’n Go, Evolution, Pragmatic Play, and others. Each game uses a Random Number Generator (RNG) that is regularly tested and audited by independent laboratories to ensure fair and unpredictable outcomes.

It is important to understand that every spin, hand, or round is independent of previous results. There is no guaranteed way to win, and past outcomes do not influence future ones. The house always maintains a statistical edge over time, which is how casino games are designed to operate.

Support and Resources for Canadian Players

If you or someone you know is struggling with gambling-related issues, the following organisations provide free, confidential support:

• ConnexOntario: 1-866-531-2600 or visit https://www.connexontario.ca
• Gambling Therapy: https://www.gamblingtherapy.org (live chat and online support)
• BeGambleAware: https://www.begambleaware.org
• Canadian Centre on Substance Use and Addiction (CCSA): https://www.ccsa.ca
• Responsible Gambling Council (RGC): https://www.responsiblegambling.org

Most provinces also operate their own helplines and counselling services. We recommend reaching out to your local health authority for information on gambling support programmes available in your area.

Contact FunClub Casino Support

Our support team is available around the clock to assist you with any responsible gambling concerns. If you wish to set limits, activate a time-out, request self-exclusion, or simply talk about your options, please get in touch using one of the following methods:

• Email: [email protected]
• Phone: +1 888 480 1070
• Address: 701 West Georgia, 701 W Georgia St, Vancouver, BC V7Y 1C6, Canada

We treat all responsible gambling inquiries with the highest level of confidentiality and care. There is no judgement here, only support.

Play Smart, Stay in Control

Gambling should be fun. The moment it stops being enjoyable, it is time to step back and reassess. FunClub Casino provides the tools and the support to help you do exactly that. Take advantage of the features available in your account, reach out if you need help, and remember that responsible play is the foundation of a positive gaming experience.